Sales Policy

Licenses

All of our products are available from our website & will run without limitation for 15 days (with the exception of Sample Manager which is limited to 10 files at a time). After the 15-day trial period, you must purchase a license key. You may purchase a license key via our Online Store or via the Mac App Store. Purchases made via the Mac App Store are subject to Apple, Inc.'s terms and conditions.

If you order a license from our online store, you will receive a license key. Once you receive a license key, you may register & activate the software. To do so, select "Support" from the Help menu, click the "Add License" button & enter your owner name & license key. We recommend you copy & paste this information to avoid mistakes that result in unnecessary support inquiries. Once you have entered your license key, click the "Add" button. The application will connect to our registration database & your software will now be ready to use. If you are not connected to the Internet, you must contact us to activate your software.

We offer individual and 5-user licenses in our online store. Individual licenses receive one gratis install. In other words, if you purchase a single license, you may install it on two computers (eg. one desktop and one laptop, for example). The second installation is not intended to be used concurrently with the first. Doing so is a violation of our end-user license agreement. More than 5 seats is considered a "site" license. For site license pricing, please contact us via email.

Refund Policy

Audiofile Engineering offers a 15 day refund guarantee on all of our retail products unless explicitly noted otherwise. If you are in any way unsatisfied with any of our products which you purchased directly from us you may request a full refund within 15 calendar days of the date of purchase.

Audiofile Engineering reserves the right to change prices for products displayed on our online store at any time and to correct pricing errors that may inadvertently occur. In the event you have been charged more than the posted price for a product, please contact us via email for a refund of the overcharge.

Should Audiofile Engineering reduce its price on any application within 15 calendar days from the date you purchase it, please contact us via email to request a refund or credit of the difference between the price you were charged and the current selling price. To receive a refund or credit you must contact us within 15 calendar days of the price change. Please note that this excludes limited-time price reductions, such as promotional sales events.

In order to receive a refund, please contact us via email. Please provide as much as possible of the following information: order number, name of purchaser, date of purchase, registration number & method of payment.

We strongly recommend that you try our products before you purchase them. All of our products are available from our website & will run without limitation for 15 days. Your trial does not start automatically. If you do not wish to start your trial immediately, you may evaluate the software in a limited demo mode. When you are ready to begin the trial, simply click the "Start Trial" button in the trial dialog window. We frequently reset the trial period in our product updates.