Support Policy

Audiofile Engineering provides unparalleled technical support free of charge for all registered users & beta testers. We also provide pre-sales technical support free of charge. We are committed to answering all support requests within one (1) business day and frequently respond faster.

In order for us to best assist you with general use questions, bug or crash reports, feature requests & website issues, please contact using one of the following methods:

  1. Our revolutionary in-application Help Desk
  2. Direct email
  3. Our online Support Request Form

Please visit our Support area for additional resources including Frequently Asked Questions, Knowledge Books & user Forums.

Support requests are expected to be professional & courteous. Behavior such as cursing, name-calling, belligerence, etc. will not be tolerated. Such behavior may and often will result in suspension of your support privileges. Audiofile Engineering reserves the right to deny support to any party for any reason.

We do offer expanded support contracts. If you are interested in an expanded contract, please contact us via email.