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Frequently Asked Questions

• 1. General
  
  
  • 1.1. I tried to reset my password, but it just takes me to the main login page. Why?
  • 1.2. What is "analysis data" in Audiofile Engineering applications?
  • 1.3. Why aren't you supporting system versions previous to Tiger (OS X 10.4)?
  • 1.4. How do I completely remove an application?
  • 1.5. How do I send my crash logs?
  • 1.6. I can't load ReCycle (.rx2, .rex) files, why?


• 2. System
  
  
  • 2.1. How do I repair disk permissions?
  • 2.2. How do I save a System Profiler report?
  • 2.3. What should I do if I encounter the spinning beach ball of death?
  • 2.4. How do I clear my Audio Unit cache?
  • 2.5. Why do I see an error when I try to mount a disk image?
  • 2.6. I am running Tiger and the disk image still won't mount, why?


• 3. Wave Editor
  
  
  • 3.1. What are the changes in the Wave Editor file format for version 1.4?
  • 3.2. Does Wave Editor support VST plug-ins?
  • 3.3. What options in Wave Editor are NOT saved with Templates?
  • 3.4. How do I verify CD-TEXT or ISRC codes on a Mac?
  • 3.5. What is DDP?
  • 3.6. What is TurboMIDI?
  • 3.7. How are clipped samples calculated?


• 4. Sample Manager
  
  
  • 4.1. Will you support reading MP3 or AAC files?
  • 4.2. Is there a Panther-compatible version of Sample Manager?
  • 4.3. Some files I know are audio files are not loading into the file list. Why?


• 5. Loop Editor
  
  
  • 5.1. Why should I consider purchasing Loop Editor Plus?