Does anyone know how to clear the library. I have added to the library and everything works fine but after a reboot or rescan the library is showing old stuff that wasn't what i just addded. I have used Appzapper to compleletly uninstall fidelia, I have searched for every fidelia file on the system and deleted it and then reinstalled but each time i rescan the old files show in Library. How to I totaly clear the library?

Chuck,
Within the Fidelia application open up your library. High light the songs you want to delete.
Click on Edit>Delete. You are prompted Are you sure you want to delete the selected songs?" This is not undoable.

Regards,
Graham

I have done that and then added albums. Once I rescan or power down and reboot the old songs are still there.

Fair enough Chuck,
May be you should contact the Support desk direct. I don't think Audiophile answer specific problems within the forum.

Regards,
Graham

Sometimes I have found that deleting the songs from the Library is not enough. I have had to re-add to the library because sometimes the added tracks won't play... and the delted tracks reappear. Even after rebooting.

I have deleted, added uninstalled the entire app, searched for any fidelia related files and no matter what, when I restart the old 165 songs appear greyed out and new additions disappear. This is the latest beta.

I have been asking support since last week and no response.

chuck.may1@comcast.net Wrote:
-------------------------------------------------------
> I have deleted, added uninstalled the entire app,
> searched for any fidelia related files and no
> matter what, when I restart the old 165 songs
> appear greyed out and new additions disappear.
> This is the latest beta.
>
> I have been asking support since last week and no
> response.

Since discovering Fidelia I have been extolling the excellence of Audiophile Engineering's response to customer enquiries. It concerns me that you have not received a prompt response. Is the Crown slipping?!!

Regards,
Graham

Been emailing since last week and tried calling but mailbox was full. With Pure Music they answer the call and have even logged on to my computer to attempt fixes when necessary. Not sure on sound quality difference yet but I like the native FLAC support and can live with it while features like art, meta data editing are added but fatal errors and poor support are deal breakers.

I've also found the "greyed" listings but they are able to be deleted. All my deleted files are now NOT reappearing... But that is after several reboots.

The issue that occurred yesterday was adding a download somehow ended up with two copies of the files added again. A mystery.

Still, I really love this player and am happy to support these issues and work through them.

Phil

You can give this a try:
Quitting Fidelia and removing its preferences file from its native directory. Then relaunch Fidelia and see if these issues still exist.
Fidelia's preferences file is located here:
/Users//Library/Preferences/com.audiofile.fidelia.plist

I've also done that - same result. It treats the start up of Fidelia as a fresh install but the old files still appear (greyed out).

Chuck
Are you talking about the Itunes Library?

Fidelia > Library
Itunes > Library

No itunes library. The music files are on a 4TB NAS and they play fine when I add them to the library but if I close fidelia they disappear and the library shows some old files greyed out. The same result if I don't close Fidelia but select rescan.

Chuck
Have you get any luck with 1.0.7 ?

No luck and for those interested - still no response from Audiofile support!

Chuck
Just send you a PM

Here's how I fixed this same issue:

Select the add to library option.
Add your entire music folder. Don't worry, Fidelia won't add duplicates if the song is already there.
Once the operation is complete, shut down Fidelia and restart your computer.
Relaunch Fidelia and your library should be completely accessible.

This has worked for me multiple times so it should do the trick.

Chuck, I'll jump in here and address a few things first.

We do not provide technical support via our forums. Please email directly to support@audiofile-engineering.com or use the integrated support (Fidelia menu > Support > Help Desk).

Also, I looked at your support requests and there are two issues. In one request, your email was mistyped, thus our responses were bouncing. In most others, your mail server was rejecting our emails:

---
The server was not able to deliver your email message

Subject: RE: Update on Your Request {XXXXX}
Date: Tue, 3 May 2011 11:24:56 -0500

to the following addresses:

<XXXXXX@XXXXXX.net> (mx2.comcast.net: Message size exceeded server li
mit)
---

This is odd as there were no attachments included.

We do take support very seriously and we're looking into your issues. If you have an alternate email address we can use, please open a new request or send a PM to me here.

If others have experience a similar issue, please contact us via the methods I described above. Thanks!

Matthew Foust
Audiofile Engineering, LLC
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Edited 2 time(s). Last edit at 05/11/2011 05:08PM by Matthew Foust.

Thanks fo all for trying to help. Matthew I have done that also, and as far as support. You have my registration with all ways to contact me including the forum like you just did. But, the time is way to slow and the bugs are too serious. I have moved on to other programs.

Thanks