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exported files are slowed down/have high pitch sound
Posted by: beedoola ()
Date: February 08, 2011 06:31PM

Running Fire on my Iphone 4 - up to date firmware.

I've successfully exported some files as waves in the past - using the "browser access" feature. However, recently, when I've tried transferring my recordings - class lectures, when I listen to them on my computer, they're slowed down a lot and or in addition, will have a crazy high pitched sound...

I haven't altered any settings. I'm using the Hard Clip input setting. I've tried enabling the "retain pitch" feature prior to exporting the recording with no luck. The playback speed option is set to "Normal"

Also, is there any other way to simply dump the recordings to your computer by plugging it in to the computer? Would be far more practical.

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Re: exported files are slowed down/have high pitch sound
Posted by: Edward Sung ()
Date: April 04, 2011 09:50AM

I'm surprised no one has responded to this, but this isn't a very active forum, so I guess it's not surprising.

There is definitely a weird bug in the app. I'm also on an iPhone 4 so it may be specific to this device. What I've found is that if I reboot the phone, the recordings go back to normal speed, but you do have to re-do any conversions or uploads you've already done from the original recording.

As far as I can tell, the problem is sporadic and I'm not sure what prompts it, but I've found that there are a couple of ways to tell if it's happening. One is getting the error message upon launching FiRe to the effect of "the audio hardware could not be configured," or something along those lines. If you dismiss the message you can continue on to record, but every time this has happened I've ended up with a slowed-down recording.

The other thing is to keep an eye on the recording timer and see if it's moving faster than it should be.

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Re: exported files are slowed down/have high pitch sound
Posted by: JMCM ()
Date: April 08, 2011 12:12PM

Same here Edward. ( iPhone 4 v4.3.1, FiRe 1.5.3.)
The files I uploaded were slowed down. Without rebooting the phone, I quit the application, and when I re-launched FiRe, this time the same files were fine when uploaded.
I did get the error message about the audio hardware.

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Re: exported files are slowed down/have high pitch sound
Posted by: Edward Sung ()
Date: May 05, 2011 09:43AM

Good to know (about not having to reboot the phone, just relaunch the app). Thanks!

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Re: exported files are slowed down/have high pitch sound
Posted by: Matthew Foust ()
Date: May 11, 2011 05:17PM

We have submitted an update which should resolve this issue in the future.

Matthew Foust
Audiofile Engineering, LLC
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Re: exported files are slowed down/have high pitch sound
Posted by: 2stepbay ()
Date: June 23, 2011 05:23AM

I'm using the most recent v of Fire 2.0.1. Recorded 3 lengthy interviews (approx 1 1/4 hours each). The upload produced a slowed down version for each recording. However, if I listen via Fire on my iPad2, voice speed is correct.

Please let us know when this issue will be addressed. Last post from Matthew is over 5 weeks ago.

Thanks

Note: I restarted the iPad and the result was the same. I had to alter speed in an external sound program. Appreciate some feedback here, either acknowledging the issue, or at least offering other suggestions to remedy this problem.



Edited 2 time(s). Last edit at 06/23/2011 01:41PM by 2stepbay.

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Re: exported files are slowed down/have high pitch sound
Posted by: mouneek99 ()
Date: June 23, 2011 11:14AM

need help exporting my file. URL i type in is just not coming up or being found.HELP!!!!

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Re: exported files are slowed down/have high pitch sound
Posted by: Matthew Foust ()
Date: June 24, 2011 12:06AM

2stepbay Wrote:
-------------------------------------------------------
> I'm using the most recent v of Fire 2.0.1.
> Recorded 3 lengthy interviews (approx 1 1/4 hours
> each). The upload produced a slowed down version
> for each recording. However, if I listen via Fire
> on my iPad2, voice speed is correct.
>
> Please let us know when this issue will be
> addressed. Last post from Matthew is over 5 weeks
> ago.
>
> Thanks
>
> Note: I restarted the iPad and the result was the
> same. I had to alter speed in an external sound
> program. Appreciate some feedback here, either
> acknowledging the issue, or at least offering
> other suggestions to remedy this problem.

This was resolved in the last update of FiRe 1.5 and I'm not quite sure how it could happen in 2.0 (it's a complete rewrite). Please contact support so we can collect more information. Remember, we don't provide tech support via our forums.

Matthew Foust
Audiofile Engineering, LLC
Support | Newsletter | Twitter | Facebook | YouSendIt Dropbox

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Re: exported files are slowed down/have high pitch sound
Posted by: 2stepbay ()
Date: June 24, 2011 12:33AM

Thanks Matthew

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Re: exported files are slowed down/have high pitch sound
Posted by: shaneakus ()
Date: June 30, 2011 08:21AM

I'm also having this issue on 2.0, have a case open with support right now.

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Re: exported files are slowed down/have high pitch sound
Posted by: Matthew Foust ()
Date: July 02, 2011 05:22PM

If you have experienced this issue with FiRe 2 and the speed of the file was changed slightly (e.g. the difference between 44.1 and 48), it is resolved in 2.0.2. Release notes:

[www.audiofile-engineering.com]

Matthew Foust
Audiofile Engineering, LLC
Support | Newsletter | Twitter | Facebook | YouSendIt Dropbox

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Re: exported files are slowed down/have high pitch sound
Posted by: richardsisk ()
Date: July 03, 2011 10:33AM

Any idea when 2.0.2 will arrive? I am having the slowed down playback/upload issue all the time.

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Re: exported files are slowed down/have high pitch sound
Posted by: Matthew Foust ()
Date: July 04, 2011 09:48AM

richardsisk Wrote:
-------------------------------------------------------
> Any idea when 2.0.2 will arrive? I am having the
> slowed down playback/upload issue all the time.

This sounds like something different. Please contact support. Would love to take a look at one of your files.

Matthew Foust
Audiofile Engineering, LLC
Support | Newsletter | Twitter | Facebook | YouSendIt Dropbox

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Re: exported files are slowed down/have high pitch sound
Posted by: Matthew Foust ()
Date: July 14, 2011 09:01PM

2.0.2 was submitted to the App Store yesterday.

Matthew Foust
Audiofile Engineering, LLC
Support | Newsletter | Twitter | Facebook | YouSendIt Dropbox

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Re: exported files are slowed down/have high pitch sound
Posted by: 2stepbay ()
Date: July 21, 2011 12:32PM

Hi Matthew

I have attempted today to download v 2.0.2 from iTunes store 3 times. Each time v 2.0.1 is downloaded even though the Store page says 2.0.2. Would you please investigate.

thanks, Joseph

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Re: exported files are slowed down/have high pitch sound
Posted by: 2stepbay ()
Date: July 21, 2011 01:15PM

I guess 4th time is a charm. Correct version downloaded. I suspect nothing downloaded in the other 3 attempts even though the download window showed activity. Strange...but then again...these are strange times.

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Re: exported files are slowed down/have high pitch sound
Posted by: Tarekith ()
Date: July 22, 2011 12:07AM

Apple's been having issues with the App Store, this has been happening to me repeatedly the last few days with multiple apps. Just download and upgrade directly from your advice, that's what worked for me. Also, make sure you're using the latest iTunes.

InnerPortalStudio.com Professional Mastering - Mixdowns - Track Consulting

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Re: exported files are slowed down/have high pitch sound
Posted by: Matthew Foust ()
Date: August 16, 2011 05:13PM

FWIW, this problem is fully resolved in 2.0.3. It will not fix existing recordings, but we can help with that if necessary.

Matthew Foust
Audiofile Engineering, LLC
Support | Newsletter | Twitter | Facebook | YouSendIt Dropbox

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