We pride ourselves on providing incomparable technical support for our customers. In order for us to best assist you with general use questions, bug or crash reports, feature requests and website issues, please contact using one of the following methods:

1. Our revolutionary in-application Help Desk
2. Direct email
3. Our online Support Request Form

We do not provide technical support via telephone. Please visit our Support area for additional resources including Frequently Asked Questions, Knowledge Books and user Forums.

Combining powerful, elegant and uncluttered audio utilities with unparalleled technical support, Audiofile Engineering is one of the most innovative and experienced audio software developers for Mac OS X and the iPhone. In addition to our core lineup of Audiofile Engineering software, we work with partners including D'Addario/Planet Waves and Line 6 to develop exceptional music applications for iPhone and iPod touch. But don't take our word for it, check out what others have to say...

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Evan Olcott has been a resident of Minneapolis since 1992 when he moved from his hometown of Oxford, Ohio to pursue a career in the recording industry. He graduated with honors from the Peabody Conservatory of Music at Johns Hopkins University in Baltimore in 1992 with bachelors degrees in Music Performance and Recording Arts and Sciences (the first student to finish the difficult double-degree program in 4 years). During his time at Peabody, he spent a majority of his spare time programming on his Mac Plus, writing small software programs and working with the simple audio apps of the time. In Minneapolis, he began slowly building a small recording studio in his home. Evan soon became involved with the highly acclaimed local band 12RODS, which allowed him to experiment and utilize the studio to a great degree. After accolades on the quality of his work, Evan began to produce more work from local artists as well as remix projects by other artists. As the studio grew, it soon became too large for his home and Integral Studio was born. Evan spent most of his time at Integral Studio working with local bands (as well as becoming a member of Halloween, Alaska), as well as numerous projects for movie trailers, TV shows, cartoons and commercials. As his experience grew, so did his frustration with the audio tools of the day; to him, most didn't seem capable of catching up with the cool new features available in Apple's OS X, so he decided to author his own. Four years later, hobby and profession collided and Audiofile Engineering was established.

Matthew Foust grew up in Eau Claire, Wisconsin and began playing music at age 8. Not long after, his family purchased one of the first 10,000 Macintosh computers ever produced and began his journey into technology. While attending Beloit College, he defected from Mathematics to Classics, eventually graduating with a degree in Classical Philology and a self-designed interdisciplinary minor and won two academic prizes for Classics. While at Beloit, Matthew honed his computer skills laying out a book (utilizing both Roman and Greek orthographies) in Aldus PageMaker for his advisor. After making his way back to the Twin Cities, he quickly dug into song writing and playing live as much as possible, eventually meeting Evan Olcott (via his brother Ryan) and joining the two of them in 12RODS and later co-founding the highly acclaimed local band Love-cars. He also followed Evan to his day job at Rapp Collins Communications and, from there, worked his way to an IT management position at Martin Williams Advertising. In 2001, he became a Senior Systems Engineer at Target Corporation where he was responsible for the server infrastructure supporting all digital print production workflow for the corporation. He and Evan Olcott established Integral Studio in 2000 and Audiofile Engineering in 2004.

Chris was born and raised in a strict Apple family (his dad managed one of Minnesota's first certified Apple sellers). As such, his middle school years recall a painful longing to play all those awesome PC games, only to settle for a game of Brick Out. While it was definitely a drag at the time, he later discovered that Apple rules the digital audio world, and spent much of his time learning about Max/MSP and Logic. In high school he co-formed an electro-acoustic band called Tiki Obmar and released internationally on Miami's Merck Records. In college, he studied English Literature and continued to play music - touring Europe with Fog and playing in various other musical acts. After college he toured Europe and the US with his friend Ben Weaver and found himself working at Audiofile Engineering. He continues to play music with folks around the Twin Cities.

Website

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Audiofile Engineering creates professional audio software for Mac OS X. Our software is developed exclusively on Macintosh computers. Our business is run exclusively on Macintosh computers running Mac OS X or Mac OS X Server. Apple, the Apple logo, and Xserve are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. The Made on a Mac, Powered By Xserve, Powered by Mac OS X Server and other Apple technology badges are all trademarks of Apple Computer, Inc., used with permission.

MacPorts

We would like to thank the MacPorts open-source community for their hard work & dedication in maintaining the MacPorts project. Our site is served exclusively with MacPorts-packaged software. The MacPorts Project is an open-source community initiative to design an easy-to-use system for compiling, installing, and upgrading either command-line, X11 or Aqua based open-source software on the Mac OS X operating system. The project provides the command-line driven MacPorts software package under a BSD License, and through it easy access to thousands of ports that greatly simplify the task of compiling and installing open-source software on your Mac. We encourage you to visit the MacPorts Project website for more information.

Technologies & Tools

This website is written with XHTML 1.0, CSS 2.1, PHP 5.2, MySQL 5.0 and JavaScript. For more information about interoperable web technologies, visit the W3C Consortium website. This site makes extensive use of the Prototype JavaScript Framework which is licensed under the MIT & CC-BY SA licenses as well as the script.aculo.us JavaScript libraries which are licensed under the MIT License.

We would like to thank the following developers whose tools we use to create, maintain & host this website:

Audiofile Engineering is available for contract for custom audio, Audio Unit, AppleScript, C/C++, Cocoa, XML and AJAX/PHP/MySQL programming at reasonable industry rates. We have extensive experience managing projects and development workflow. If you require custom programming, we encourage you to contact us for more information.

All of our products are available from our website & will run without limitation for 15 days (with the exception of Sample Manager which is limited to 10 files at a time). After the 15-day trial period, you must purchase a license key. You may purchase a license key via our Online Store or via telephone at +1-800-960-6522 from within the US & Canada (+00-1-612-659-7877 for International orders).

Once you receive a license key, you may register & activate the software. To do so, select "Licenses" from the Help menu, click the "Add License" button & enter your owner name & license key. We recommend you copy & paste this information to avoid mistakes that result in unnecessary support inquiries. Once you have entered your license key, click the "Add" button. The application will connect to our registration database & your software will now be ready to use. If you are not connected to the Internet, you must contact us to activate your software.

Our licenses allow you to activate one extra computer, such as a laptop, for up to four (4) licenses. In other words, if you purchase a single license, you may activate your license key on two (2) computers. If you purchase two (2) licenses, you may activate your registration on three (3) computers. If you purchase three (3) licenses, you may activate on four (4) computers. This extra license is not intended to be used concurrently with your official number of licensed activations. Doing so is a violation of our end-user license agreement. Four (4) or more licenses is considered a "site" license. For site license pricing, please contact us via email or vai telephone at +1-800-960-6522 from within the US & Canada (+00-1-612-659-7877 for International orders).

Audiofile Engineering offers a 15 day refund guarantee on all of our retail products unless explicitly noted otherwise. If you are in any way unsatisfied with any of our products which you purchased directly from us you may request a full refund within 15 calendar days of the date of purchase.

In order to receive your refund, please contact us via email or via telephone at +1-800-960-6522 from within the US & Canada (+00-1-612-659-7877 for International orders). Please provide as much as possible of the following information: order number, name of purchaser, date of purchase, registration number & method of payment.

We strongly recommend that you try our products before you purchase them. All of our products are available from our website & will run without limitation for 15 days. Your trial does not start automatically. If you do not wish to start your trial immediately, you may evaluate evaluate the software in a limited demo mode. When you are ready to begin the trial, simply click the "Start Trial" button in the trial dialog window. We frequently reset the trial period in our product updates.

Our online store supports up to 256-bit SSLi encryption depending on the limit of your web browser. We encourage you to click the GeoTrust badge at the bottom of this page to verify the security of our SSL encryption. Please read the information carefully & completely.

In order to purchase from our online store, you must provide us with various personal information, such as your name & credit card number. We do not sell or give your personal information to anyone. We do not store the credit card number after processing the transaction. We do store a subset of the credit card number in order that we may identify which credit card you used, should that be needed for purposes of a refund or other purchase-related question. Your credit card information is verified & processed by Authorize.net, one of the most trusted names in the payments industry. Please feel free to click on the Authorize.net Verified Merchant Seal below to learn more.

We do not sell or give your personal data to any entity, individual or corporate. We do not add you to any mailing lists. At the time of purchase, you will receive an opt-in to one or more of our mailing lists. We do not add you without your knowledge & permission.

Audiofile Engineering provides unparalleled technical support free of charge for all registered users & beta testers. We also provide pre-sales technical support free of charge. We are committed to answering all support requests within one (1) business day & frequently respond faster.

In order for us to best assist you with general use questions, bug or crash reports, feature requests & website issues, please contact using one of the following methods:

1. Our revolutionary in-application Help Desk
2. Direct email
3. Our online Support Request Form

Please visit our Support area for additional resources including Frequently Asked Questions, Knowledge Books & user Forums.

Support requests are expected to be professional & courteous. Behavior such as cursing, name-calling, belligerence, etc. will not be tolerated. Such behavior may & often will result in suspension of your support privileges. Audiofile Engineering reserves the right to deny support to any party for any reason.

We do offer expanded support contracts. If you are interested in an expanded contract, please contact us via email or via telephone at +1-800-960-6522 from within the US & Canada (+00-1-612-659-7877 for International orders).